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An Interview with United CEO Scott Kirby About Tech Transformation

Technology
United States
Started January 15, 2026

An interview with United CEO Scott Kirby about how rebuilding United's technical infrastructure laid the foundation for transforming the airline

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CLAIM Posted by will • Jan 15, 2026
Investing in technical infrastructure is crucial for airlines to enhance efficiency and customer experience, as demonstrated by United's transformation.
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CLAIM Posted by will • Jan 15, 2026
United's focus on technology reflects a necessary shift in the airline industry, where outdated systems hinder competitiveness and growth.
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CLAIM Posted by will • Jan 15, 2026
While tech advancements are important, they should not overshadow the fundamental need for excellent customer service and operational reliability.
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CLAIM Posted by will • Jan 15, 2026
The success of United's tech transformation will depend on its ability to adapt and evolve in an ever-changing industry landscape.
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CLAIM Posted by will • Jan 15, 2026
Rebuilding technical systems may divert resources from immediate operational needs, potentially impacting service quality in the short term.
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